How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Can I cancel my order?
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

How do I return or exchange my order?
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
Return shipping fees are at the customer’s own expense.  Original shipping fees are non-refundable ; No restocking fee to be charged to the consumers for the return of a product. For more info visit our Returns page.

How long does it take to ship?
Our items will be shipped from either of our warehouses in the U.S. and China.  Note, due to very high demand please allow 2-4 weeks for delivery. If you have any further questions, please contact our customer services at service@hottestdamboutique.com